Technical Support Engineer - 2nd Level

Technical Support Engineer – 2nd Level Workload: 100% Location: Losone Your tasks Provide 2nd level technical support to international sales and service network, as well as to customers worldwide. Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans. Ensure accurate and regular updates of claims through the ticketing tool. Coordinate with internal departments for complex technical investigations and follow-up on agreed actions. O…