IT Service Management Specialist - IT Support (100%)

Your mission Main tasks Managing the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites Working closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites Ensuring smooth IT support, coordinating field service employees, supporting second-level su…