\tWelcome and assist guests upon arrival, during their stay, and at departure. \tBuild positive relationships with guests and anticipate their needs. \tEnsure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay. \tConduct courtesy calls and follow-ups to ensure guest satisfaction during their stay. \tAct as the primary point of contact for guest requests, inquiries, and concerns, while proactively promoting an…
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